I'll try and keep this brief, but I feel the whole story is kind of important. I took my 2008 wrx into Clark's for some engine trouble, which turned out to mean I needed to rebuild the engine, and have the heads rebuilt as well. I ended up having a few other things done, which came out to over $5k in parts and labor. Got the car back after, had a couple minor issues, then the turbo went out about 1,500mi after the rebuild. Got a new turbo (from a specialist), and went well for another 500 or so miles, until the engine again went out. I took the car back to Clark's, and they said they needed time to figure out what happened. It took some time, but they found a catastrophic problem with the engine. Because I had the engine tuned by someone else, they could have just told me they weren't responsible. Instead, the owner, Alan did a very honest thing. He found a way to get me an engine at almost no cost to me. That says a lot about his character, and although it took awhile to get my car back, he definitely kept his word. Also, the guys up front (Devon and Drew) are very knowledgeable and helpful. Thanks!
Chris, thanks for trusting us with your vehicle. Our customers trust is something we don't take lightly. We are glad to have the opportunity to help you out and get your vehicle back on the road. Thank you for your valuable time and patience. Sincerely Alan Owner and operator of Clarks Auto
- Clarks Auto